This privacy notice lets you know what happens to any data that you give to us, or any that we may collect from or about you and your business. It applies to all products and services, and instances where we collect your personal data.
This privacy notice applies to personal information and data processed by Total Projects Ltd.
Changes to this privacy notice
We may change this privacy notice from time to time by updating this document in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – www.totalprojectsltd.co.uk
We have a dedicated data protection officer (“DPO”). You can contact our DPO using the details below or by writing to the above address, marking it for the attention of the DPO or going to the Contact Us section on our website.
Personal information and data that we’ll process in connection with all of our services, if relevant, includes:
We’ll collect personal information and data from the following general sources:
We use your data, including any of the personal data listed in section 1 above, for the following purposes:
We rely on the following legal bases to use your data:
We may share information with the following third parties for the purposes listed above:
Where we’re relying upon your consent to process data, you can withdraw this at any time in writing by contacting us using the details below.
We’re based in the UK but sometimes your personal information may be transferred outside the European Economic Area. If we do so we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.
To process your application, we’ll perform credit and identity checks on your business with one or more credit reference agencies (CRAs). Where you take credit services from us we may also make periodic searches at CRAs to manage your account with us. To do this we’ll supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history.
We’ll use this information to:
You should tell us so that we can update our records, you can do so by using the details in the Contact Us section of our website. We’ll then update your records if we can.
We’re unable to provide you with our services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
For cloud services and other such services where we backup your data we will hold the data for a period no longer than 4 weeks, unless otherwise contractually agreed to or explicit permission is granted.
You can withdraw consent at any time in writing if you no longer want us to retain your data.
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact us section of our website to exercise these rights.
We may use your address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by going to the Contact us section of our website. Alternatively, you can write to the below mentioned address and mark it for the attention of the DPO.
Total Projects Ltd
99, Innovation Centre, Park drive, Milton Park, Abingdon, Oxon. OX14 4RY
Tel: +44 (0)1235 841535
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